Terms and Conditions

Last Updated: 4 September 2025

Welcome to Horoof Al Oud, By accessing or purchasing from our us, you agree to the following Terms & Conditions.

1. General

  • This website is operated by Sentiments USA Inc. (“we,” “our,” “us”). By purchasing from us, you agree to be bound by these Terms.

2. Products & Availability

  • All products are subject to stock availability.
  • Images are for illustrative purposes only; actual packaging may vary.

3. Pricing & Payment

  • All prices are listed in AED. Taxes, duties, and shipping charges are calculated at checkout.
  • Payments are processed securely via trusted gateways.
  • We reserve the right to decline any order at our discretion.

4. Shipping & Delivery

  • Orders are processed within 7-14 business days. Shipping times vary by destination.
  • We currently ship only within the United Arab Emirates.
  • We are not liable for delays caused by courier services, customs, or circumstances beyond our control

5. Returns & Exchanges

  • Due to the nature of perfumes and cosmetics, we do not accept returns or exchanges once the product is opened or used.
  • Unopened and unused items may be eligible for return within 7–14 days of receipt, subject to our inspection.
  • Shipping costs for returns are the responsibility of the customer unless the item was received damaged or defective.

6. Intellectual Property

  • All content on this website, including text, images, logos, product designs, and trademarks is the exclusive property of Horoof Al Oud and may not be used without prior written consent.

7. Limitation of Liability

  • We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.
  • Perfumes may cause allergic reactions depending on skin sensitivity. Customers are advised to perform a patch test before full use. By purchasing, you acknowledge responsibility for personal use.

8. Privacy Policy

  • Personal data is collected and used in accordance with our Privacy Policy.

9. Governing Law

  • These Terms shall be governed by the laws of Dubai, United Arab Emirates.

10. Contact Information

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